How can we help you?

FAQs

◄ Why do you have a new name?: Great question! For nearly 15 years, we were known as PerfectProductsOnline.com, and it was a mouthful 😱. We also used to carry many other products that were not upholstery-related, and over the last few years, we've become more upholstery-specific. Thus, we wanted a name that was easier to say and more relevant. We also wanted a new look too, so we hope you like the changes!

◄ I'm having trouble placing an order or checking out.: We're so sorry to hear this! Please use the form below to send an email, or call us at 415.738.8601 so we can assist you promptly. Important note: if you receive our voicemail, please leave a message, and we'll call you back promptly.

◄ Do we offer coupon codes?: We occasionally offer coupon codes, and they can be obtained solely by signing up for our newsletter.

▼ When is my credit card charged for the order / purchase?

At the time of purchase, your card is not charged; rather, the amount of the purchase is authorized and the funds reserved for this transaction. Once your order is shipped, we manually charge the card, and the reserved funds are released.

We often make downward adjustments to the final total / charge as a result of saving you money in shipping. Thus, on your order confirmation email and credit card statement, if you see a final charged amount that is less than the original order amount, this is the difference in the totals for cheaper shipping costs.

Please remember our name — Upholstery Connection — when you see the transaction on your credit card. If you have a question about the charge, please fill out the form below, and be sure to provide your phone number and original order number so we can give you call back. Thank you!

◄ Where is my order?: All orders typically ship within two to three business days from when the order was placed. Once your package has been shipped, you should receive an automatic email with the tracking number. You can also view the status of your order (and track your package) any time by visiting the My Orders section of your account page.

◄ What is our return policy?: Please visit our refunds, returns and exchanges page for detailed information.

◄ Do we offer expedited shipping services, like overnight, two-day or three-day select?

Yes we do! Please contact us by either:

Email (via the form below) - please be sure to include which items you wish to purchase, your ship-to zip code (whether it's a residential or true commercial location), and shipping method. By providing this detailed information in advance, we can serve you more promptly. Also be sure to provide your phone number.

Phone - call 415.738.8601 so we can promptly give you a shipping quote. If you receive our voicemail, please leave a detailed message, including the items you wish to purchase, your ship-to zip code (whether it's a residential or true commercial location), and shipping method. By providing this detailed information, we can serve you more promptly.

◄ What locations do we ship to?: We currently ship to all addresses in the Contiguous U.S., Hawaii and Alaska. Unfortunately we do not ship to Puerto Rico, other US Territories. For international orders, please see the next FAQ below.

◄ Do you ship internationally?

Yes we do! But a gentle "word of warning": international shipping rates are expensive, no matter what carrier or shipping method. Typically, the cheapest method, which also happens to be the fastest, is using the US Postal Service (USPS). Even for smaller items, shipping rates start around $40 USD and quickly increase with added weight.

Please note we must comply with US Customs and fill out the paperwork with the amount that matches the actual, total purchase price. For all customs forms, all items will be listed as merchandise; marking items as gifts is not something we can do.

Knowing all this (!), here's how to place an order for items shipped Internationally:

Please email a complete list, including quantities, of what you wish to purchase
Include your exact shipping address as we need to calculate shipping costs
We will initially acknowledge receipt of your email, and it will take up to two business days to confirm the shipping costs

Please note there are specific payment requirements for International orders:

Payment must be in US dollars by PayPal only
There is a 5% fee on top of the total purchase price to cover the service fees that PayPal charges us
In addition to the shipping fees, there is a $20 USD service fee to process all the customs paperwork and make a special trip to the post office or shipping carrier. We must make this trip as our normal carrier pickups will not accept international packages. If shipping by US Postal Service, you will see the exact amount of the shipping charges, so rest assured we do not "jack up" the shipping rates.

◄ How much does shipping cost?

We always look to see what is the cheapest method of shipping, which means we ship mainly with USPS and Fedex Ground for bigger items. If the website has over-calculated the shipping costs, we always credit the difference (see credit card charge Q&A above).

If some items (e.g. Pres-n-Snap tools, BeA Staple Guns, Berry Staple Pullers) are purchased by themselves and with nothing else, they have set, very reasonable shipping rates. These rates are specified in all applicable product descriptions. All shipping adjustments will be made accordingly as stated above.

You can always see an estimated shipping cost for your order by going into the cart and viewing the shipping estimate.